Customer Success Representative

Our Delta client is a successful and well-established leading manufacturer with a 10-year history of valuing their people and taking pride in their products. This company is values-based and promotes a collaborative and positive corporate culture where successes are celebrated and areas for improvement are identified and tackled, not ignored or perpetuated. This client has a strong commitment to customer satisfaction, safety and environmental protection.

On behalf of our Client, SWIM is recruiting for a Customer Service Representative on a 2 month contract basis to start who will be reporting directly into a passionate Customer Success Manager.

Our client is looking for a motivated and proactive team player to join their operations team.
The ideal candidate will bring at least 1 year of recent, relevant experience in a customer-facing role, along with strong communication skills (both written and spoken), a positive attitude, and a commitment to delivering excellent service.

We’re seeking someone who is organized, detail-oriented, and confident managing multiple priorities throughout the day. You should enjoy working in a fast-paced environment, take pride in bringing your best to the office every day, and be excited to contribute to a tight-knit, supportive workplace with a family feel.

Strong computer skills are essential, particularly in Microsoft Office. Professionalism, reliability, and a can-do attitude will help you thrive in this role.

• Provide an outstanding customer experience that encourages repeat business.
• Respond quickly and professionally to customer inquiries through email, phone, and web chat.
• Communicate with warmth and empathy, always aiming to leave a positive impression.
• Act as the first point of contact for customers, representing the company’s values and commitment to service excellence.
• Work closely with internal teams to ensure customer needs are directed to the right departments, such as technical support, sales, or field service.
• Support order entry and service coordination as needed, ensuring accuracy and efficiency in all transactions.

Delta, BC - This role is fully office-based and would be a great fit for candidates located in Delta, Surrey, Ladner, Tsawwassen, or Richmond.

The role starts on contract at $24–$28 per hour plus 4% vacation pay depending on experience.
When & How to Apply:
This search is moving very quickly! If you already have a Recruiter at Swim, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' and send us your resume as soon as you can.

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