Guest Services Representative

Elevate guest experiences as a Guest Services Representative at Delta Guelph Conference Centre, Guelph, ON. Deliver professional service while managing hotel inquiries and reservations technically.

The Guest Services Representative at Hotel Equities oversees welcoming guests and checking them in efficiently. You will provide accurate information, handle inquiries, and resolve guest complaints, ensuring a pleasant stay. Familiarity with Marriott, Hilton or other major hotel standards will be beneficial in this engaging position.

Key Responsibilities:

• Greet guests warmly and register them upon arrival

• Handle check-in, payments, and maintain house bank

• Address guest inquiries and resolve complaints effectively

• Manage reservations and promote hotel amenities

• Maintain safety and sanitation standards throughout the property

Requirements:

• High School diploma or equivalent education

• Experience with hotel processes, especially major brands

• Strong communication skills, both verbal and written

• Basic computer proficiency and math skills

• Able to lift up to 20 lbs occasionally

Bring your customer service passion and proficiency to the vibrant team at Delta Guelph.
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