Guest Experience Representative Jackson's Retreat

Join The Salvation Army as a Guest Experience Representative at Jackson’s Retreat and Conference Centre. This casual relief role focuses on exceptional guest service, check-in/out processes, and reservation management.

In this position, you will be the primary point of contact for guests, ensuring a welcoming atmosphere and seamless experience. With at least two years of customer service experience, your role includes administering front desk tasks, coordinating group bookings, and providing concierge-style support to connect guests with dining and operational departments.

Key Responsibilities:

• Respond to inquiries and resolve guest concerns promptly

• Welcome visitors and anticipate their needs

• Manage reservations and front desk transactions

• Administer front desk operations and maintain records

• Support on-site operations and guest amenities

Requirements:

• Secondary school completion; hospitality diploma is an asset

• Minimum two years in customer service or administration

• Strong Microsoft Office skills and office equipment operation

• Excellent verbal and written communication skills

• Willingness to undergo background checks

Enhance guest satisfaction through attentive service and efficient operations at The Salvation Army.
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