Generalist, Customer Care

Position Summary

Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email, SMS, and chat. This role will focus on assisting customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E‑Commerce technologies.

The successful candidate must be in commutable distance to the Delta, Edmonton, or Calgary DC.

• Salary range: $38,000 - $48,000 plus potential 10% bonus
• Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employment
• Comprehensive customizable benefits program to suit you and your family needs including dental, vision, prescription drugs and extended health coverage
• Company matched retirement program
• Profit sharing
• Training and career advancement opportunities
• Gordon Food Service product discounts
• Employee appreciation events
• Family culture

• Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers
• Mentor new Customer Care Generalists and attend ongoing training sessions
• Arrange exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or other delivery services aligned with GFS
• Determine appropriate credits for customers
• Assist with Invoice and Credit Memo inquiries and process appropriate credits as needed
• Support Recalls Communication Management as needed
• Perform other duties as assigned

• Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution
• Excellent attention to detail, time management and organizational skills
• Develop solutions to a variety of problems of moderate scope; refer to policies and practices for guidance
• Ability to multitask, prioritize and work independently or within a team environment
• Highly motivated self‑starter with a focus on details and accuracy in a fast‑paced environment
• Strategic thinker, inquisitive, innovative and creative in order to problem‑solve, build relationships, network, link resources and apply business practices
• Good customer service and time management skills
• Understanding of Food service industry and operations
• Adaptability to frequent technological and GFS proprietary application changes and program functions
• Ability to perform 10‑key data entry

• High School Diploma (or equivalent) plus 1 year experience in inside sales or customer service
• Bachelor’s Degree in Business, Sales or Marketing preferred

Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to  and use the words “Accommodation Request” in your subject line.