HID Customer Service Specialist

Embark on a rewarding career with HID as a Customer Service Specialist, managing customer orders and ensuring seamless shipment processes. This role emphasizes attention to detail and excellent communication.

HID is seeking a Customer Service Specialist to ensure timely processing of all customer orders from purchase through shipment. With a focus on accuracy in data entry within the Oracle ERP system, you will handle various customer inquiries and shipment coordination. This position demands a proactive approach to customer support and collaboration across departments to meet delivery timelines.

Key Responsibilities:

• Enter purchase orders into ERP system accurately

• Acknowledge orders and confirm shipment details

• Coordinate with teams for timely order fulfillment

• Provide customer support via phone and email

• Resolve order discrepancies and manage special requests

Requirements:

• High school diploma or equivalent

• 3–5 years in customer service or order entry

• Strong communication skills and attention to detail

• Familiarity with ERP systems, preferably Oracle

• Ability to thrive in a fast-paced environment

Support customer satisfaction and operational excellence as the key point of contact within HID's dynamic team.
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