Customer Service Coordinator at KWE

Elevate customer satisfaction as a Customer Service Coordinator with KWE. Focus on key accounts, resolve inquiries, and provide exceptional service within a thriving hybrid work environment.

KWE is searching for a Customer Service Coordinator to support their Air Export Operations. This role requires managing key customers, addressing service issues promptly, and ensuring accurate processing of documentation. You will coordinate shipments, provide updates, and assist the sales team with crucial negotiations, all while upholding KWE’s standards of excellence.

Key Responsibilities:

• Serve as primary contact for client inquiries and complaints

• Oversee shipment tracking and project coordination

• Maintain strong relationships with customers and vendors

• Support timely documentation processing for air exports

• Prepare and submit accurate reports for management

Requirements:

• Two-year college or technical school training needed

• 2-4 years related experience preferred

• Strong writing and analytical skills required

• Proficient in personal computer applications

• Comfortable presenting information effectively

Bring your customer service expertise and dedication to excellence to KWE as a vital member of our team.
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