Customer Service Representative

Enhance customer experiences as a Customer Service Representative with Critical Environment Technologies (CET) in Delta, BC. This full-time office role requires exceptional communication and organization skills.

In this position, you’ll support both Customer Success and Field Service operations within a collaborative team. Your focus will be on delivering an exceptional customer experience while managing inquiries, coordinating service activities, and maintaining operational documentation. You will help ensure all customer requests meet a timely resolution and smoothly transition across relevant departments.

Key Responsibilities:

• Serve as a primary point of contact for customer inquiries

• Follow up on customer requests for timely resolutions

• Respond promptly to customer communications via phone and email

• Document and maintain customer success processes

• Assist in scheduling and coordinating service requests

Requirements:

• 1-3 years of customer service experience

• Strong communication skills, both verbal and written

• High school diploma or equivalent; relevant degree preferred

• Proficient in Microsoft Office Suite

• Ability to manage multiple tasks efficiently

Join CET to improve customer workflows and operational processes while making a meaningful impact.
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