Customer Experience Agent

Position: Customer Experience Agent at Pillway
Join Pillway as a Customer Experience Agent to revolutionize patient support in a cutting-edge healthcare technology setting. Utilize your strong communication abilities to assist customers and resolve inquiries effectively.

You will be essential in managing customer-related issues, handling technical glitches, and collaborating with teams to ensure comprehensive solutions. This role demands a solid understanding of CRM systems and the ability to provide bilingual support in both English and French. Your contributions will directly affect the customer experience and pharmacy operations.

Key Responsibilities:

• Manage and track customer inquiries and tickets in CRM

• Escalate complex issues efficiently to relevant teams

• Assist with marketing campaign-related customer calls

• Troubleshoot app and payment issues with key stakeholders

• Collaborate with Pharmacy Experience Specialists for support

Requirements:

• Strong customer service experience preferred

• Excellent communication skills in French and English

• Familiarity with CRM systems for issue tracking

• Effective problem-solving skills for diverse inquiries

• Dedicated to ensuring customer satisfaction and seamless service

Become part of Pillway's commitment to transforming healthcare through innovative technologies and excellent customer service.