Customer-Focused Sales Support Agent

Elevate your career with Trail Appliances as a Sales Support Agent in British Columbia. Deliver exceptional service by managing customer orders from post-sale to delivery, ensuring a seamless experience.

As a key player in our customer service team, you will excel in addressing inquiries, communicating with internal departments, and maintaining detailed customer records. The role requires proactive engagement, problem-solving skills, and the ability to work independently or collaboratively. We're seeking individuals who thrive in dynamic environments and are committed to customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and text

• Arrange payment and delivery details through outbound calls

• Support sales team with order processing and updates

• Communicate proactively with internal departments

• Maintain accurate customer files and order information

Requirements:

• Minimum 2 years of customer service experience

• Proficient in Microsoft Office, especially Excel

• High school diploma or equivalent

• Excellent verbal and written communication skills

• Call centre experience preferred

Be part of a team that values authenticity, improvement, and customer care at Trail Appliances.