Customer Services Assistant 2

Job Type: Permanent
Affiliation: CUPE

Location:

Ladner Pioneer Library
Weekly

Hours:

25

Schedule:

Sun 1:00 pm to 5:00 pm;
Mon 8:30 am to 4:00 pm;
Tues 12:30 pm to 8:00 pm;
Wed 12:30 pm to 8:00 pm
Job

Start Date:

Oct 25, 2026
Pay Grade: 7
Min Wage: $35.56
Max Wage: $36.36

As a Customer Services Assistant 2 you will provide exceptional customer service, deliver library and literacy programs, The Playground, events, tours and group presentations within the library, in the community and virtually in consultation with Librarian 3, 2, or 1, Library Supervisor 4 or 2.

• Proven commitment to providing exceptional customer service
• Strong team spirit
• A friendly, patient and outgoing personality
• Desire and experience in developing children, teen and adult programming
• Demonstrated proficiency in readers’ advisory, reference search strategy, and reference interview techniques
• Demonstrated ability and skills to plan, organize, promote and deliver a variety of creative programs, including The Playground ,within minimum supervision, to all ages and abilities. This can be done either in library, in the community, or virtually.
• A solid work ethic and self-motivation
• Knowledge of automated library systems
• A curiosity and ability to work with and learn new technologies, including a variety of technologies (e-readers, tablets, etc.)
• A goal to strive for excellence
• Computer experience with Microsoft Office plus excellent keyboarding skills
• Eagerness to grow your skills, learn and explore
• Accurate keyboarding skills of 45 wpm.

• Diploma in Library and Information Technology from a recognized institution
• Up to six months work related and on the job customer service experience
• Ability and skill to plan, organize and deliver a variety of children, teen, adult and literacy programs

• Candidate should be prepared for a busy schedule of programming and outreach
• Valid
  
  B.
  
  C. Drivers license (minimum level ‘N’) is an asset