Delta Customer Service Specialist at CET

Join Critical Environment Technologies (CET) as a Customer Service Specialist in Delta, BC. This in-office, full-time role is dedicated to enhancing customer interactions through exceptional service.

You will play a crucial role in supporting Customer Success and Field Service initiatives. By managing customer inquiries, monitoring service operations, and assisting in improving internal workflows, you’ll contribute significantly to delivering smooth and effective service. Your proactive approach and teamwork will be key components in this collaborative environment.

Key Responsibilities:

• Act as the main contact for managing customer inquiries

• Ensure timely follow-up and resolution of requests

• Respond professionally to all customer communications

• Document processes and identify workflow improvements

• Provide backup support in scheduling and service coordination

Requirements:

• 1-3 years of experience in customer service

• Strong written and verbal communication skills

• High school diploma required; associate's or bachelor's preferred

• Skilled in Microsoft Office applications

• Detail-oriented with proven multitasking abilities

Enhance the customer service experience and work with CET to drive operational success.