Customer Service Representative

Are you an enthusiastic professional seeking to advance your career in sales & marketing within an innovative, technical environment? Randstad Canada is currently seeking a talented Customer Service Representative for a leading employer in Delta, British Columbia. This full-time position is ideal for an individual with a background in customer care, order processing, and client relations who thrives in a collaborative, fast-paced industrial setting.

In this role, you will work directly on behalf of our client, a premier organization specializing in drive technology, drive automation, and industrial manufacturing solutions.

As a dedicated Customer Service Representative, you will serve as the primary liaison for valued clients, handling inquiries, processing purchase orders, preparing quotes, and providing product assistance. Working within our sales & marketing division, you will join an organization that values precision, teamwork, and top-tier client satisfaction. In today’s interconnected market, providing attentive service and technical product guidance is essential for maintaining strong customer partnerships and driving regional business growth.

• Competitive starting salary between $48,000 and $50,000 per year, commensurate with experience.
• Comprehensive health, dental, and vision benefit plans.
• Paid vacation, sick leave, and personal time off.
• Opportunities for continuous learning, technical training, and professional development in sales & marketing.
• Supportive, collaborative team culture within an established, industry-leading industrial manufacturer.
• Full-time, stable daytime schedule in Delta, BC with long-term career growth potential.

• Review incoming customer inquiries, requests for quotation, and purchase orders, verifying completeness, accuracy, and specifications in a timely manner.
• Process sales orders, change notices, returns, and order confirmations accurately using enterprise ERP systems (such as SAP) and CRM software.
• Maintain rigorous electronic records, order files, correspondence, and technical quotation documents within Doxis document management systems.
• Liaise regularly with cross-functional departments, including order processing, engineering, purchasing, plant operations, and inside/outside sales representatives to coordinate order fulfillment.
• Provide helpful, positive, and dependable customer service regarding order status, inventory availability, shipping schedules, and tracking details.
• Assist clients with initial product selection, baseline technical guidance, and customized price quotations tailored to their operational requirements.
• Coordinate with sales representatives and pricing managers to handle special price quotations and custom agreement documentation.
• Support front-desk reception, telephone line triage, and general administrative inquiries as required by the Delta branch.
• Execute related inside sales support duties, administrative tasks, and customer follow-ups to drive business success in sales & marketing.

• High school diploma (Grade 12) or equivalent secondary school education credential is required.
• 1 to 2 years of related work experience in customer service, inside sales, order desk, or commercial sales support is required.
• Excellent interpersonal, written, and verbal communication skills with a strong dedication to customer satisfaction.
• Demonstrated active listening skills and technical comprehension to identify customer requirements and propose suitable drive automation solutions.
• High level of accuracy and meticulous attention to detail during order entry, parts specification verification, and file management.
• Intermediate computer proficiency with Microsoft Office Suite applications, including Excel, Word, and…