Customer Account Manager

Delta, BC (Hybrid – primarily on-site)

$98,000 – $118,000 CAD per year

Jama HR Express is proud to support a global leader in commercial aircraft engine maintenance, repair, and overhaul in hiring a Customer Account Manager for their Engines Division in Delta, BC.

This role is ideal for someone who enjoys balancing customer relationships, operational coordination, financial oversight, and aviation-focused problem-solving within a fast-paced MRO environment.

• Act as the primary customer point of contact throughout the engine maintenance and repair lifecycle
• Monitor engine shop visits, costs, invoicing, and turnaround times
• Ensure customer requirements and contractual obligations are met
• Coordinate closely with engineering, operations, logistics, and finance teams
• Support forecasting, work-scope coordination, and operational planning
• Organize engine transportation and customer on-site maintenance activities
• Provide structured customer updates and support invoice dispute resolution
• Support AOG and customer service requirements as needed

• Bachelor’s degree in Business, Engineering, Finance, or related field
• 3–5 years of experience in customer support, account management, engineering, or aviation operations
• Experience with aviation engines or accessories programs is required
• Candidates without aviation engine or accessories program experience will not be considered
• Aviation, aerospace, airline, or MRO experience strongly preferred
• Strong analytical, communication, and problem-solving skills
• Comfortable working in fast-moving operational environments
• Intermediate to advanced MS Office skills
• SAP experience considered an asset
• Must be eligible to work in Canada and comply with Controlled Goods Program requirements

• Stable and globally recognized aviation organization
• Full training and international development opportunities
• Long-term career growth and structured progression
• Exposure to high-value commercial aircraft engine programs
• Benefits starting Day 1
• Relocation package available for eligible candidates