IGaming Customer Support Agent Bingo

Deliver exceptional service as an iGaming Customer Support Agent at Delta Bingo. Provide support via phone, email, and chat while ensuring compliance with AGCO regulations and responsible gaming practices.

In this role, you will address inquiries for online players, resolve technical issues, and maintain detailed records. Your professionalism and attention to detail will be essential as you monitor player activity and ensure compliance with Delta Bingo’s policies. Collaboration with other departments, such as IT and marketing, will be crucial in creating a smooth user experience.

Key Responsibilities:

• Provide timely and courteous support through various communication channels

• Address inquiries about account setup, deposits, and game rules

• Escalate complex issues to the iGaming Supervisor

• Document customer interactions accurately in the CRM system

• Monitor player activities for responsible gaming adherence

Requirements:

• Previous experience in online gaming customer service

• Strong communication skills, verbal and written

• Ability to multitask in a fast-paced setting

• Knowledge of Ontario iGaming regulations

• Proficient in CRM software, preferably Zendesk

Bring your expertise in customer support and passion for gaming to deliver top-quality assistance at Delta Bingo.