Assoc., Expérience client

Overview

Secteur D’activité: Services bancaires personnels et commerciaux

Lieu De Travail: Delta, Colombie-Britannique, Canada

Horaire: 15

Détails De La Rémunération: $22.50 - $28.33 CAD

Join TD Canada Trust as a Customer Experience Associate. You will interact with customers, process financial transactions, offer banking solutions, and promote a positive customer experience by understanding needs and providing appropriate service and referrals.

• Process financial transactions like deposits, withdrawals, and bill payments in accordance with standardized operating procedures, regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions while handling confidential information.
• Respond to and resolve customer concerns using standard procedures; escalate non-standard activities as needed.
• Achieve assigned goals and business objectives by promoting banking solutions and completing processes accurately and timely.
• Connect personally with customers to clearly advise on banking solutions and processes.
• Contribute to a positive, diverse and equitable work environment by promoting team effectiveness and engaging in personal development.
• Support the team by staying dedicated and keeping teammates informed about routine activities.
• Deliver quality customer experiences and identify opportunities for operational improvements to achieve excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills for a fast-paced environment.
• Proficient with MS Office (Word, Excel, Outlook) and internet usage.
• Initiative, accuracy, attention to detail, and ability to handle multiple tasks and changing priorities.
• Effective communication skills, both verbal and written, with customers in a calm and courteous manner.

TD is a global leader in financial services. We are committed to delivering a legendary customer experience and supporting the growth and development of our colleagues through training, mentoring and leadership conversations. We offer competitive remuneration and comprehensive programs for well-being, savings and retirement, benefits, and career development.

We are committed to accessibility and welcome accommodations to participate in the process.

Exigences Linguistiques (Québec Seulement): Sans Objet