Public Information Representative

Nature and Scope of Work:

A Public Information Representative works at the front counter at our North Delta Public Safety Building or Headquarters on a 12-hour shift pattern. This is clerical work of some variety and complexity, including providing information and assistance to a variety of contacts and the processing of Police Information Checks and fingerprint services. An employee refers to policies and procedures to handle public enquiries, operates police databases to retrieve, verify, and/or record information and perform a variety of clerical tasks.

Working under minimal supervision, an incumbent exercises considerable independent judgement and action within defined limits, referring only specific enquiries or unusual problems to a supervisor. A supervisor reviews work performance for conformance with established policies and procedures and efficiency in serving the department and the public.

• Considerable knowledge of the policies, procedures, rules and regulations applicable to the work performed.
• Sound knowledge of modern office methods and procedures, record keeping, and computer operation, as it relates to the work.
• Working knowledge of the Criminal Code of Canada as its application to the work performed.
• Ability to deal effectively with the public, internal staff and external agencies, apply sound judgement in providing assistance and explaining specific rules, regulations and procedures, and assist in the service of subpoenas.
• Ability to process applications for Police Information Checks, fingerprint services, and various other requests.
• Ability to prepare, verify and maintain a variety of files, records, statistics, and reports.
• Ability to type rapidly and accurately operate CPIC, PIP/LEIP, JUSTIN and PRIME and other terminal equipment used in the work.

Completion of Grade 12 including or supplemented by commercial, word processing, CPIC, PIP/LEIP, JUSTIN, and PRIME operator's courses, plus sound related experience (preferably in an police detachment) or an equivalent combination of training and experience.

Security clearance is required and will be maintained throughout employment.