ServiceNow Quality Assurance Analyst

Service Now Quality Assurance Analyst

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Our client is seeking an experienced Service Now QA Analyst to support quality assurance activities across an enterprise Service Now platform. This role will focus on manual testing with some exposure to automated testing, ensuring Service Now configurations, workflows, integrations, and modules meet business, technical, and compliance requirements.

• Plan, design, and execute manual test cases for Service Now enhancements, configurations, and integrations.
• Support and contribute to automated testing where applicable, including regression and repeatable test scenarios.
• Validate Service Now workflows, catalog items, forms, scripts, and integrations against documented requirements.
• Perform functional, regression, integration, and user acceptance testing (UAT) support.
• Identify, document, and track defects through resolution, working closely with developers and delivery teams.
• Participate in Agile ceremonies, including backlog refinement, sprint planning, and retrospectives.
• Collaborate with Business Analysts to ensure requirements are testable and clearly understood.
• Ensure testing aligns with enterprise quality standards and release management processes.
• Support testing documentation, including test plans, test cases, test scripts, and execution results.

Experience testing one or more of the following Service Now module groupings is required:

• Finance and Hardware Asset Management (HAM)
• Service Catalog and Software Asset Management (SAM)
• Data and Enterprise Common Platform (ECP)
• Security Incident Response (SIR)
• Customer Service Business Case (CSBC)

• 5+ years of experience as a Service Now QA Analyst, with a strong focus on manual testing and some exposure to automated testing.
• Proven experience as a Service Now QA Analyst, with a strong focus on manual testing and some exposure to automated testing.
• Hands‑on experience testing Service Now configurations, workflows, and integrations.
• Experience working with multiple Service Now modules, particularly those listed above.
• Strong understanding of QA methodologies, test case design, and defect management.
• Experience working in an Agile delivery environment.
• Strong attention to detail with the ability to identify edge cases and potential risks.
• Clear communication skills and the ability to collaborate with cross‑functional teams.

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Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

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