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IT Support Analyst - ERP & General Support
Job Description & How to Apply Below
Do you love healthy, organic products?
Want to work in a fun environment that helps you grow and thrive?
Come to work at Nature's Fare Markets.
IT Support Analyst - ERP & General Support
The Opportunity:
As a key member of our Business Applications team, you will be our go-to person when it comes to our IT support.
As our ERP & General support specialist - you will be the primary first responder to helpdesk & ERP support requests, including triaging, prioritizing, and tracking each request through Nature’s Fare incident tracking system, Jira. This position is part of a small, collaborative team that works closely together on support-related tasks and projects. The volume of support requests is generally low to moderate, so other duties for the support analyst will include.
You will perform:
ERP Support
Provide technical support and assistance to end-users experiencing issues with the ERP system.
Troubleshoot and resolve user-reported problems, escalating issues to higher levels of support as necessary.
Serve as a liaison between end-users and the ERP development team, conveying user feedback and enhancement requests.
Assist with ERP system configurations, setups, and customizations as needed.
Develop and maintain documentation, including user guides and training materials, to support end-users in utilizing the ERP system effectively.
Conduct user training sessions to educate new users on ERP system functionalities and best practices.
Monitor system performance and identify opportunities for optimization and improvement.
Collaborate with cross-functional teams to implement system upgrades, patches, and enhancements.
Stay informed about industry trends and best practices related to ERP systems and support methodologies.
Participate in special projects and initiatives related to ERP system implementations, integrations, and migrations.
General
Imaging desktops/laptops with a standard image
Deploying desktops/laptops to end users, providing a quick overview of any new features.
Visiting stores periodically to ensure support needs are being met and to perform desktop maintenance
Creating/modifying Active Directory profiles for new hires/terminations
Creating/archiving Exchange mailboxes as needed, tracking any increase in Exchange CALS as needed
Deploying/troubleshooting printers both remotely and on-site
Troubleshooting till hardware, software, networked digi scales, and handheld Symbol scanners
Participate in refining the systems monitoring platform (Solar Winds Network Performance Monitor) to ensure all critical systems are monitored effectively, making recommendations as needed
Work with HR and store managers to ensure new hires and terminations are handled promptly and encompass all aspects such as forwarding inbound email and/or providing full access to a terminated employee’s mailbox for the designated staff member.
Work with the Senior Systems Admin to diagnose any store WiFi issues (critical service) and suggest improvements
Participate in project work such as:
Head office server refresh (replace physical machines with new hosts with Hyper V)
Active Directory cleanup and configuration
Refine IT documentation and research tools to help increase efficiencies (IP management, etc.)
Other duties as assigned
What We are Looking For:
3 years of experience in a customer facing IT support role
2 years of education in related field considered an asset
On-call availability (after necessary training received on company systems)
You check all the boxes if you have:
A passion for local, organic and sustainable food and natural supplements
A desire to deliver great service in the retail and food service industry
Exceptional interpersonal and communication skills
Strong work ethic and desire to contribute to people’s health and wellbeing
Ability and desire to confidently lead by example and contribute to a positive, supportive working environment
An affinity for our company’s core values and philosophy
Ability to work in an energetic, fast-paced environment.
Perks:
Competitive wages with a starting hiring range set at $28.00 - 34.00/hr; experience and skillsetdependent
Flexible benefits
Up to 25% store discount
Education…
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