Manager of Professional Services

AtFoundant, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combinedexpertisesupports a diverse range of organizations-from nonprofits and charitable entities to corporations and governments.

We’vecreated a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together,we’resetting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.

• As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive.
• With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (Smart Simple), and our EMEA office in Dublin, Ireland, you’ll be part of a globally connected team. Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.

The Manager of Professional Services leads a teamcomprisedofmultiple functional areas, including

Project Managers,Consultants, and Data Migration Specialists in the successful delivery of software solutions and services. You will manage customer engagements with the goal ofoptimizingadoption of Foundantproducts and driving customer experience satisfaction. The ideal candidate is focused on client success and providing the best client experience possible.

• Own transforming the unique possibilities of Foundantsoftware to maximize the client’s investment.
• Take ownership of the successful end-to-end implementation of Foundantsoftware solutions to new clients through effective team leadership, collaboration, and client engagement.
• Effectively manage an assigned portfolio of new clients through key performance indicators, active client engagement, and client health monitoring through implementation.
• Meet company-assigned profit and revenue targets through effective project delivery and team member utilization.
• Ensure implementations are delivered within scope, budget, and time constraints, and that deliverables are of the highest quality.
• Establish, document, measure, and quality check processes to ensure efficient and repeatable operations.
• Serve as a collaborative owner in confirming effective client handoffs from Sales to Professional Services and from Professional Services to Client Success and Client Support teams.
• Remove impediments and relentlessly improve operations and workflows for your team.
• Manage the business bylooking3–6+ months in advance, proactively assessing and planning team resourcing needs and implementation schedules.
• Collaborate with management to ensure ongoing alignment and goal achievement, communicate issues, raise visibility, and address concerns and question sin a timely manner.
• Collaborate with cross-departmental and cross-organizational leaders to ensure ongoing alignment across shared tools,discussandalign ongoals related to process improvements or tool changes, and support effective and open lines of communication.
• Lead and inspire your team, ensuring all assigned team members have a solid understanding of client businessobjectivesand the plans in place toattainthoseobjectives.
• Manage a team for best-in-class delivery, implementation, and consulting skills as well as in-depth product knowledge, and provide the necessary training to excel.
• Own training and onboarding, performance management, and inter-team relationships.
• Oversee and execute day-to-day operations, supporting daily needs from team members including questions and problem-solving opportunities.
• Motivate, develop, and coach team members on their continued growth and professional development through regular one-on-one meetings; recognize andutilizestrengths of team members and…