Technology Support Technician | C..T. North America

Job Type

• Permanent, Full-time
• Monday
  - Friday

• The Technology Support Technician will receive all technology requests (via ticketing system, phone or in person)
• Ensure all requests are recorded in ticketing system
• Resolve requests for application support, access related requests, ad hoc report requests, etc.
• Transfer requests for enhancements, programming or complex troubleshooting to appropriate team
• Manage operational recurring tasks (backup, EDI reports analysis, running reports, etc.)
• Manage technology access (Network, emails, AS400, phones, access control cards, etc.)
• Communicate with vendors to follow up on requests

• Ability to work under pressure and frequent priority modifications
• Organizational skills
• Motivated to learn

• Computer Science Degree
• Bilingual (Spoken and Written)*
• Knowledge of the transportation business is considered an asset

• Good working environment
• Group Insurance and deferred profit‑sharing plan
• Health and wellness program including an onsite gym
• Positive and family‑like work environment

* Bilingualism requirement is necessary because more than 95% of the business clientele served is English‑speaking.