Desktop Support Technician - User Assistance

Enhance user experience as a Deskside Support Technician. Address computer issues, provide training, and manage technical documentation effectively.

In this role, you will assist users facing computer challenges and implement suitable tech solutions. As a Deskside Support Technician, you will analyze user guides, document problem solutions, and contribute to software redesign. Additionally, you will set up equipment and ensure the correct installation of necessary software, enhancing organizational efficiency.

Key Responsibilities:

• Respond to users' computer-related difficulties

• Consult technical manuals for solutions

• Provide training and advice to users

• Maintain a log of problems and solutions

• Support application redesign initiatives

Requirements:

• College or CEGEP education necessary

• 2 to 3 years of relevant experience

• Proficient in MS Office and Windows

• Knowledge of servers and Internet

• Strong attention to detail and time management skills

Elevate your technical support career by delivering exceptional service as a Deskside Support Technician.
#J-18808-Ljbffr