Senior IT Help Desk Support Controls

Elevate your IT career with Delta Controls as a Senior IT Help Desk Support II in Surrey. Provide essential Tier 1 and Tier 2 support while managing the IT service platform in a hybrid work environment.

As a key member of Delta’s help desk team, you will report to the Director of Information Technology. You will be responsible for delivering escalated support to users, overseeing onboarding and offboarding processes, and managing endpoint devices. Your expertise will ensure consistent quality and service levels for all help desk functions.

Key Responsibilities:

• Provide Tier 1 and Tier 2 support across various technologies

• Act as escalation point for junior help desk staff

• Coordinate user onboarding and offboarding activities

• Manage IT service management platform and documentation

• Identify recurring incident root causes and solutions

Requirements:

• Degree or diploma in Information Technology

• Minimum two years in help desk or desktop support

• Advanced skills in Windows OS and Microsoft 365

• Experience with active directory and ticketing systems

• Strong written communication for documentation

Support Delta Controls in providing top-tier IT assistance while enhancing your technical knowledge.
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