IT Help Desk Lead Electronics

Become the IT Help Desk Lead with Delta Electronics in Surrey, focusing on providing comprehensive end-user support in a dynamic hybrid setup. This role demands an ability to handle complex issues and lead a team.

As the senior figure within the help desk, you will manage escalated support requests and the day-to-day operations of the IT service management platform.

Your role will focus on optimizing processes, mentoring junior staff, and ensuring a high quality of service to our clients. Expect a diverse range of responsibilities, including incident management and IT asset oversight.

Key Responsibilities:

• Provide elevated support for desktops and mobile devices

• Serve as the main point of contact for operational escalations

• Administer user onboarding, access rights, and endpoint lifecycle

• Compile and report on help desk performance metrics

• Develop process documentation and knowledge resources

Requirements:

• IT degree or diploma, preferably in Computer Systems

• At least two years in a help desk environment

• Proficiency in Windows OS and Active Directory

• Strong knowledge of service management systems

• Effective documentation and communication skills

Lead Delta's IT support initiatives while enhancing user experience and operational efficiency.
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