Bilingual IT Service Desk Analyst

Become a key player in IT support with FYihealth group as a Bilingual IT Service Desk Analyst. Leverage your problem-solving skills to assist a diverse workforce and ensure seamless IT operations.

Based in Calgary or Vancouver, the ideal candidate will interface with all business units including FYidoctors, Bon Look, and Visique. With 1-2 years of experience, you'll tackle IT requests via telephone, email, and online forms.

Your role entails diagnosing issues, documenting incidents, and promoting First Call Resolution (FCR) while collaborating with teams across departments.

Key Responsibilities:

• Serve as the primary IT contact for all business units

• Respond to IT requests through various communication channels

• Diagnose application, hardware, and network issues

• Document troubleshooting efforts in the ticket management system

• Ensure timely escalation to the Technical Support Team

Requirements:

• Bilingual in English and French

• 1-2 years of IT support experience

• Knowledge of IT service management systems

• ITIL Foundations certification is an asset

• Excellent communication and time management skills

Bring your bilingual IT skills and a passion for problem-solving to FYihealth group’s exceptional team.
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