IT Help Desk Lead Electronics
Job Description & How to Apply Below
As the senior figure within the help desk, you will manage escalated support requests and the day-to-day operations of the IT service management platform.
Your role will focus on optimizing processes, mentoring junior staff, and ensuring a high quality of service to our clients. Expect a diverse range of responsibilities, including incident management and IT asset oversight.
Key Responsibilities:
• Provide elevated support for desktops and mobile devices
• Serve as the main point of contact for operational escalations
• Administer user onboarding, access rights, and endpoint lifecycle
• Compile and report on help desk performance metrics
• Develop process documentation and knowledge resources
Requirements:
• IT degree or diploma, preferably in Computer Systems
• At least two years in a help desk environment
• Proficiency in Windows OS and Active Directory
• Strong knowledge of service management systems
• Effective documentation and communication skills
Lead Delta's IT support initiatives while enhancing user experience and operational efficiency.
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