Terminal Support Specialist Job Delta area,BC Canada,IT/Tech

Posting Date: October 26, 2026

GCT is the operator of the largest container terminal in the country and one of the largest employers in the maritime sector. We are the major entry point for international trade in Canada, totaling over $2 billion in economic output each year. Operating on the West Coast for over a hundred years, with the support of our people, we played a major role in the development of the Asia Pacific Gateway.

We offer rewarding opportunities for team-oriented individuals who thrive in a fast-paced environment that are accountable, innovative, and driven to achieve challenging goals. We have an opportunity for a Terminal Support Specialist(s) within our IT Hardware Department.

Key Responsibilities
The Terminal Support Specialist is part of the IT Operations Department and provides hands-on technical support for IT systems across GCT's terminal and office environments. The role supports desktops, laptops, mobile devices, peripherals, network-connected equipment, business applications and specialized computing systems installed on container-handling and other industrial equipment.

This is a hands-on operational support position. The successful candidate must be comfortable troubleshooting technology in both office and industrial environments, including working outdoors and around heavy equipment in all seasonal conditions. The role requires travel between GCT locations and may involve responding to operationally critical incidents in a 24/7 terminal environment.

The Terminal Support Specialist will diagnose and resolve incidents independently where possible and coordinate escalation to third-level technical teams and external vendors when required.

You will be responsible for the following:

Provides hands-on support for desktop, mobile and operational technology equipment across GCT's Lower Mainland locations, including Deltaport, Vanterm and the Vancouver office.

Work with unionized labour to troubleshoot, repair, and in some cases upgrade computer systems in industrial equipment.

Communicate clearly and effectively: electronically, by phone, or in person with users experiencing difficulties to determine, resolve, and document problems experienced.

Second level support for inquiries from central helpdesk.

Prioritize and manage several tickets at once using our ticketing system, prioritizing issues that may affect terminal operations, safety or business continuity.

Independently diagnose and resolve hardware, operating system, peripheral, connectivity, authentication and application issues, escalating to third-level support or vendors when appropriate.

Develop and maintain working knowledge of GCT's supported hardware, software and operational systems, and identify recurring issues and opportunities to improve reliability and supportability.

Work with project stakeholders in the deployment of new computer systems in both office and industrial settings.

Keep records of equipment user problems to allow for trend analysis.

Participate in technology projects, equipment deployments and other IT initiatives.

Perform other related duties as required.

Requirements
You bring previous experience in second-level, hands-on IT support, with a strong focus on hardware and troubleshooting. You are comfortable working independently and supporting technology in both office and industrial environments. You have strong problem-solving and organizational skills, can manage competing priorities, and take ownership of issues through resolution. You communicate effectively with users, technical teams and vendors and have a strong desire to learn and grow within the IT industry.

Education & Experience:

Diploma or degree in Information Technology, Computer Systems Technology, or related discipline, or equivalent practical experience.

A+, Network+, Server+, Linux+ or equivalent technical certifications are considered assets.

Experience in an industrial, operational, transportation or container terminal environment is an asset.

2+ years of hands-on second-level IT support experience.

Position Requirements:

Valid driver's license and reliable access to a vehicle.

Ability to work at any GCT terminal location and various shifts supporting a 24/7 operation.

Ability to provide field support indoors and outdoors in all seasonal weather conditions.

Ability to lift up to 70 lbs., work above and below waist level, and climb to heights exceeding 30 feet.

Compensation

Salary Range $81,120 - $94,896.

Competitive benefits…