Customer Service Rep – Warehouse

As a Customer Service Rep – Warehouse at Hillebrand Gori Canada, you will assist in planning and managing a client's logistics and inventory operations in a warehouse setting to ensure efficient supply chain processes across multiple transport modes, while supporting the sales team in line with company strategies and policies. You will work closely with internal teams (operations, sales, and procurement) and external partners (customers) to produce and deliver service quickly and efficiently.

• Help manage customer logistics operations to ensure efficient processes
• Process and update customer orders in the system
• Verify shipments, pricing, and invoices; create and share reports
• Handle and resolve issues or exceptions from customers or other teams
• Maintain accurate inventory and order records; update systems and respond to customer inquiries
• Support the sales team with requests such as quotes, billing fixes, and account information
• Respond quickly to customer questions and understand their needs
• Work with internal teams (customer service, warehouse, dispatch, drivers) to resolve issues and meet timelines
• Maintain customer relationships, identify upsell opportunities, and follow up on recurring issues
• Follow company procedures to deliver strong customer service
• Identify ongoing issues and suggest improvements to processes

• 2+ years of experience in logistics, shipping, or supply chain
• Experience with container drayage or ports is a plus
• Familiarity with transportation management systems preferred
• Strong attention to detail and good communication skills
• Able to manage priorities and meet deadlines
• Comfortable multitasking in a fast-paced environment
• Proficient in Microsoft Office (Excel, Outlook, Teams)
• Able to identify and suggest solutions for customers and the team

• Competitive salary: $45,000–$55,000 CAD total compensation based on experience
• Bonus incentive plan
• Medical, dental, and vision coverage
• Generous PTO plan
• RRSP match
• Inclusive and growth-oriented company culture

2+ years of experience in logistics, shipping, or supply chain; experience with container drayage or ports preferred; familiarity with transportation management systems; proficiency in Microsoft Office (Excel, Outlook, Teams)