Director, Quality Assurance

The Director, Quality Assurance oversees the efficient operations of the Quality Assurance department, which is composed of the Quality Engineers (staff), Inspectors (union), Laboratory Technicians (union), and Inspector Technicians – Ultrasonic (union). The Director, Quality Assurance reviews and monitors Government, Customer and Industry Quality system requirements to assure procedures are adequate and in compliance; oversees Regulatory Agency certification and periodic audits;

is responsible for formulating, documenting, implementing and assuring compliance to Quality policies, plans and standards; and represents the organization as the ISO/AS9100 Quality representative, among other duties.

WORKING RELATIONSHIPS
This position reports to the CEO. The Director, Quality Assurance liaises closely with the VP, Operations, VP, Supply Chain, Program Management, and Project Management. Reporting to the Director, Quality Assurance, are the Quality Engineers, Lab Technicians, and the Inspection Team.

WORK PERFORMED

Directs and manages the efforts of the Quality Assurance and Quality Control Teams

Assists the VP, Operations in following up on the assigned tasks given

Assists in the measurement of operational performance and training needs

With minimum direction, is responsible for formulating, documenting, implementing and assuring compliance to Quality policies, plans and standards

Responsible for Regulatory Agency certification and periodic audits

Manages and mentors Quality Engineering, Inspection and production teams

Reviews and monitors Government and Customer Quality system requirements to assure procedures are adequate and in compliance

Analyzes internal and external Quality data and initiate effective corrective actions to reduce and eliminate adverse trends

Manages periodic Quality Management Reviews

Provides Quality technical support to all process owners

Leads by example, demonstrating a consistent, professional manner

Creates a team environment with all fellow managers and their staffs

Ensure timely responses to all Quality activities and issues to meet scheduled needs of both internal and external customers

Conducts effective meetings by strong understanding of roles, responsibilities & action plans

Represents the organization as the ISO/AS9100 Quality representative

Monitors and assures compliance of all processes, including NADCAP, ISO/AS9100

Manages all aspects of ISO & Regulatory compliance

As needed, performs the essential duties of a Quality Engineer and other related tasks

CONSEQUENCES OF ERROR/IMPACT OF DECISIONS
This position is expected to make strategic decisions regarding the planning, monitoring, and evaluation of the Quality Management System, based on feedback from Operations, Programs, Suppliers and the Customer. The consequences of error are serious in that poor product quality translates to higher costs, slower delivery, decreased profit, poor customer satisfaction, low audit ratings, and the highest risk, increased chance of a product failure in the field.

Accountability, initiative, sound judgment and decisiveness are required.

SUPERVISION RECEIVED
This position works independently to prioritize and complete assigned tasks. Assignments are periodically reviewed for progress through biweekly meetings with the CEO. Work is checked and reviewed upon request, when tasks deviate from established guidelines.

SUPERVISION GIVEN
Oversees the Quality Control Supervisors, and coaches QC Supervisors in any issues with the Inspectors. Leads, trains and mentors the Quality Assurance Engineers. Provides day‑to‑day supervision of the lab. Delegates issues as needed, and follows up to ensure completion.

QUALIFICATIONS AND SKILLS

Bachelor's Degree in Quality, Engineering or related discipline is…