Lead Cashier, Retail

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are unwaveringly optimistic, innovative, and wholly inclusive.

• Greet customers warmly and act as an Insider Program ambassador.
• Engage customers at Cashwrap and in line; assess needs and provide solutions.
• Capture customer information accurately and securely.
• Complete end‑of‑shift audits; process returns, repairs, and damaged items per policy.
• Maintain SKU accuracy, Cashwrap organization, and cleanliness.
• Suggest add‑ons and promote gift cards.
• Handle cash/media accurately and deliver purchases appropriately.
• Assist with cashier training and report equipment issues.
• Demonstrate integrity, ownership, and collaboration.
• Stay composed under pressure; multitask and prioritize effectively.
• Communicate clearly and confidently; influence customer decisions.
• Adapt to customer needs and maintain awareness of surroundings.
• Be tech‑savvy and eager to learn new systems.
• Be knowledgeable about products, store policies, and procedures.
• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and the ability to read price/release sheets.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency (for EU).

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy seasons, and high‑traffic retail days (including, but not limited to, public holidays).

Ability to lift at least 25 lbs. regularly (up to 50 lbs., occasionally), and to climb, bend, kneel, and maneuver on the sales floor and stockroom.

$19.00–$22.00.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance.

Coach is an equal‑opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.