Assistant Manager, Tsawwassen

What you will do Customer Service

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team
• Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette
• Achieve Net Promotor individual store targets
• Ensure Staff Onboarding is delivered to the company’s expectation
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting Daily Huddles, and formal performance evaluation programs

• Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs
• Effectively utilizes meet all store operating initiatives and directives according to required timelines
• Establishes plan and follows up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly price sweeps
• Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control
• Oversees preparation for annual inventories
• Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures
• Responsible for overall efficiency of store eComm business
• Ensures all IT and store infrastructure is functional and built into daily processes

• Coach and develop Department Managers and store staff, through setting expectations, communication, coaching, feedback, and ongoing support
• Follow up to ensure execution of Weekly Plans for the store
• Create development plans and conduct annual appraisals for Full Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team
• Communicate in a clear and concise manner; leading effective Huddles /Meetings /Coaching sessions all while keeping team well informed of pertinent information
• Hold team accountable to complete required training within time limits working with the Department Managers
• Provide resolution for all customer concerns
• Work with Store General Manager to establish succession plans through continuous training and development leveraging HR partners

• Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation
• Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary
• Follows the disciplinary process consistently and impartially
• Promotes and maintains a positive and motivating work environment
• Provides mentorship to teams and influences continuous growth

• Proven leadership and mentoring experience
• Ability to execute daily store plans effectively
• Strong communication, organization skills, and financial discipline
• 5 years of retail management experience
• High energy, enthusiasm, and a drive to succeed

• Competitive pay
• Comprehensive benefits and retirement programs
• Performance incentives
• Other perks to support your well-being
• Career growth opportunities and product discounts

Our typical hiring range is between $44,900 and $59,100.

At Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special.

Our strong connection to our customers allows us to offer Canadians wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners.

We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading…