Business Development Representative

Company Overview:

Vortex Freight Systems ( ) is a third party logistics (3PL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we are excited to welcome a new member to our team, focused on building and developing the best team in the industry.

We’re looking to hire a Business Development Representative, who will be in a hybrid position that combines consultative sales and account management responsibilities. The successful candidate will manage and grow existing accounts while generating new business opportunities across the Vancouver market. A strong background in logistics, procurement, or supply chain is an asset. This role is fully on-site at our Vancouver office when not meeting with customers, with standard hours of 8:00 a.m. to 4:30 p.m.

• Independently drive new sales through proactive outreach and relationship building.
• Source new leads daily, including cold calling and leveraging Inside Sales and Dormant Account lists.
• Complete 5-10 prospecting calls per day when not traveling.
• Maintain accurate CRM entries (calls, emails, notes, deals, leads, calendar) with a minimum of 10 entries per day.
• Work with the VP of Sales and team members to cross-sell services across Canada, USA, and Mexico.
• Schedule and conduct weekly in-person meetings to promote services across North America.
• Manage accounts to retain existing business and expand share of wallet.
• Monitor and communicate competitor activity, service changes, and industry trends.
• Identify, qualify, and develop relationships with prospective clients.
• Stay informed on market conditions to create competitive, margin-enhancing offers.
• Drive year-over-year profitable revenue through opportunity recognition.
• Actively support division growth and help exceed team goals.
• Identify opportunities within existing accounts to introduce additional services.
• Gather information and make strong, independent business decisions.
• Work with team members and leadership on pricing strategies.
• Participate in sales meetings and assist senior management with goals, targets, and forecasting.
• Serve as the primary link between customers and the Customer Service Department (CSD).
• Conduct monthly calls to assess needs and maintain strong relationships.
• Complete 10 follow-up calls per week to support account engagement.
• Develop a deep understanding of each client’s purchasing, logistics, and planning functions.
• Participate in operational meetings to share client feedback and align on service improvements.

• Must have 5-10 years of related experience.
• Proven ability to understand client needs, propose tailored solutions, and build long-term relationships.
• Strong capability to negotiate pricing, service terms, and agreements with customers and carriers.
• Excellent verbal and written communication for discovery calls, client meetings, and relationship building.
• Experience in logistics, transportation, procurement, or supply chain strongly preferred.
• Background in sales, business development, or account management with a track record of revenue growth.
• Comfortable using CRM tools (Sales Now or similar) to log calls, emails, meetings, and pipeline activity.
• Ability to build and maintain a strong sales pipeline through cold calling, networking, and lead generation.
• Skilled at cultivating strong social and professional relationships with key decision-
• Ability to gather market intel, understand competitor activity, and identify opportunities or threats.
• Thrives with limited local supervision and can manage time, travel, and priorities effectively.
• Willingness to travel across Vancouver for client visits and prospect meetings.
• Capable of identifying issues, proposing solutions, and collaborating with leadership on corrective actions.
• A 4-year or 2-year college degree in business, operations, and/or sales is preferred, but not required
• Bilingual English/Spanish is an asset.

• Self-motivated - ability to take initiative, make decisions and execute with confidence. Strives to meet objectives in a fast-paced environment and can handle a high volume of work, when required
• Creative and Flexible - can multitask, prioritize and adapt to effectively address issues, respect schedules, excel under pressure
• Self-Management - ability to manage time…