Operations Support Coordinator

Job Description

Posted Tuesday, May 12, 2026 at 4:00 AM

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Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies.

Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Monday - Friday 2:00PM - 10:00PM

Reporting to the Operations Supervisor, the Operations Support Coordinator is responsible for carrying out the order fulfillment work plan for the shift. Utilizing Warehouse Management System (WMS) best practices, the OSC coordinates order allocation, replenishment, and the flow of inbound and outbound freight throughout the warehouse with a focus on accuracy, quality, and efficiency.

• Works closely with management to understand the volume and resource scheduling plan for orders and the respective deadlines which must be achieved.
• Uses the work plan for the shift in allocating orders in small manageable batches respecting best practices and limiting work queue intervention.
• Ensures customer orders are released to operations to enable completion as per management’s order fulfillment work plan.
• Plans and ensures any value-added services such as stickering, MH10 labels and consolidation of LPNs is completed before final staging.
• Monitors the WMS work queue to ensure work is being completed as per the order fulfillment work plan and reports any delays immediately to management.
• Schedules, allocates and sets task priorities for customer rush orders.
• Uses Outbound Order Progress Display/Load Planning Operations to monitor order progress to ensure timely completion of order picking.
• Identifies and reports to management any reoccurring interruptions, errors or opportunities to improve the workflow.

• Using the inbound and outbound schedule assigns work to MHE Operators and monitors the flow of work throughout the shift.
• Uses WMS to monitor receiving and shipping task progress to ensure timely completion of scheduled loading and offloading.
• Assigns work and work instructions to Team Members for the manual offloading of trailers ‘lumping’.
• Ensures customer rush order delivery commitments are met.
• Identifies and reports to management any reoccurring interruptions, errors or opportunities to improve inbound and outbound freight flow.
• Records in WMS delivery of received inbound trailers not yet put-away to a location.
• Closes customer orders in Receiving Truck Operations.
• Prepares all inbound and outbound transport carrier paperwork, including customer specific requirements.
• Records and maintains trailer numbers and dock door numbers in WMS.
• Monitors Load Planning Operations and ensures the site has adequate empty trailers to meet outbound shipping demand, advises carriers or CSR where there is a shortfall.
• Oversees and controls the arrival, departure, movement and storage for trailers in the yard.
• Communicates with drivers to move trailers within the yard to ensure inbound and outbound trailer requirements are adequate.
• To input data and pull data from various ERP systems.
• Cycle Counts & Audits:
  Support inbound and outbound audits, perform regular cycle counts, and conduct dating audits (checking on-hand dating in bins) to ensure stock freshness and accuracy.
• 3PL coordination with various customer and logistics portals
• Administrative Support:
  Assist with general reporting, logbook maintenance, and handle confidential information with discretion.

• Customer Centricity
• Fostering Culture
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial…