Warehouse Operations Supervisor | Night Shift

Reporting to the Operations Manager, the Operations Supervisor is responsible for leading warehouse operations on the assigned shift, ensuring a safe, productive, and customer-focused work environment. This role oversees team performance, operational efficiency, quality standards, and employee development while driving continuous improvement initiatives.

• Lead and support warehouse team members to achieve operational, productivity, and customer service objectives.
• Plan and schedule labour resources to meet daily workload demands while controlling costs.
• Conduct shift start-up meetings and communicate operational priorities, safety expectations, and performance goals.
• Monitor workflow and ensure orders are picked, packed, and shipped accurately and on time.
• Track key performance indicators (KPIs) and identify opportunities to improve productivity, quality, and service levels.
• Coach, mentor, and develop employees through regular feedback, training, and performance management.
• Foster a positive, accountable, and inclusive workplace culture focused on employee engagement and teamwork.
• Build and maintain strong relationships with customers by ensuring service expectations are met.
• Ensure compliance with all company policies, customer requirements, and health and safety regulations.
• Investigate operational issues, implement corrective actions, and support continuous improvement initiatives.
• Maintain accurate labour, attendance, and operational records.
• Perform other related duties as assigned.

• Minimum 5 years of warehouse, distribution, or logistics experience; 3PL experience is considered an asset.
• Minimum 2 years of supervisory or leadership experience in a warehouse or distribution environment.
• Experience leading teams in a fast-paced operational setting.
• Strong knowledge of warehouse operations, inventory processes, and shipping activities.
• Proficiency with Microsoft Office and Warehouse Management Systems (WMS).
• Demonstrated ability to prioritize tasks, solve problems, and make sound decisions.
• Strong attendance record and commitment to workplace safety.

• Leadership and Team Development
• Customer Focus
• Communication and Relationship Building
• Problem Solving and Decision Making
• Planning and Organization
• Continuous Improvement Mindset
• Change Management
• Results Orientation
• Business and Operational Acumen

• Post-secondary education in Business, Logistics, Supply Chain Management, or a related discipline is preferred.
• An equivalent combination of education and relevant experience will be considered.

• Monday to Thursday, 8:00 PM to 6:00 AM (10-Hours Shift)
• Full-time position
• During the training and onboarding period, flexibility may be required to work alternate shifts or hours as needed