Warehouse Coordinator

The Warehouse Coordinator is a hands-on hybrid role: physical staging and shipment preparation combined with data and coordination ownership. The primary physical function is building and labelling pallets for Amazon FBA inbound shipments, 3PL transfers to  (US), and B2B/wholesale customer orders — this is the core of the job and applicants should expect to spend a significant portion of each day working directly in the warehouse.

In addition, the Warehouse Coordinator owns ERP inventory accuracy, cycle count scheduling and oversight, stock transfer coordination across Santevia's warehouses and 3PL locations, and discrepancy investigation. This role reports to the Warehouse Operations Manager and works closely with the Supply Chain Lead on supply timing and transfer strategy, and with Finance on inventory reconciliation.

Key Performance Indicators

Amazon FBA, 3PL, and B2B pallet orders built, labelled, and dispatched accurately and on schedule.

Inventory discrepancy rate below 1% of inventory value.

Cycle counts completed on schedule with variances investigated and resolved within agreed time frames.

ERP inventory records maintained with high accuracy; discrepancies investigated promptly.

Stock transfers coordinated on time in accordance with Supply Chain Lead's planned timelines.

Primary Responsibilities
Inventory Accuracy & ERP

Maintain accurate inventory, transfer, receiving, production, and warehouse records within the company's ERP and inventory systems.

Review and sign off on prior-day production forms, verifying inventory usage, production quantities, and reporting accuracy.

Investigate discrepancies between production records, physical inventory, and inventory management systems and coordinate corrective action.

Identify and implement opportunities to improve inventory accuracy, warehouse organization, stock transfer processes, and inventory controls.

Pallet Building & Physical Shipment Preparation

Build and label pallets to Amazon FBA inbound specifications — correct SKU quantities, pallet dimensions, weight limits, and carton/pallet labels.

Stage and prepare outbound 3PL transfer shipments to  (US) including pallet build, labelling, and freight booking coordination.

Build pallets for B2B and wholesale customer orders (Ecotrend, London Drugs, and similar) in accordance with retailer requirements.

Coordinate physical receiving and put-away for inbound purchase orders alongside Miriam.

Coordinate and manage stock transfers between Santevia warehouse and fulfillment locations in Canada, the United States, and the United Kingdom.

Monitor inbound and outbound inventory movements, inventory in transit, and transfer completion.

Oversee warehouse organization, inventory placement, and consolidation of pallets to maintain efficient use of warehouse space.

Cycle Counts & Audits

Oversee inventory counts from planning through completion, including cycle counts and full physical inventory counts.

Direct warehouse staff during count execution; serve as the primary point of accountability for count accuracy and completion.

Review count results, investigate variances, and work with Finance to reconcile and resolve inventory discrepancies.

Inventory Reporting

Monitor inventory levels and material availability; identify shortages, discrepancies, or inventory risks and flag to the Purchasing Manager.

Prepare and maintain reporting on inventory accuracy, stock transfers, production inventory, material availability, and warehouse activity.

Cross-functional Coordination

Coordinate with warehouse teams, carriers, suppliers, production, and third-party partners to ensure inventory is received, transferred, and available as required.

Work closely with the Supply Chain Lead on inbound supply timing, 3PL transfer strategy, and…