Patient Services Representative

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MEDICAL OPERATIONS PSR! Full Time DeLand, FL, US

Northeast Florida Health Services, Inc. d/b/a Family Health Source

Locations: Pierson | DeLand | Deltona | Daytona Beach, FL

Position Type: Full-Time

Travel Requirement:
Travel between our health center locations is mandatory.

Are you a people person who thrives in a fast-paced environment, enjoys helping others, and believes that exceptional patient care starts with a warm welcome?

At
Family Health Source
, we know that a positive healthcare experience begins long before a patient sees their provider. Our Patient Services Representatives (PSRs) are often the first point of contact for the individuals and families we serve, playing an essential role in creating a welcoming, supportive, and organized healthcare experience.

As a
Federally Qualified Health Center (FQHC), we're committed to making quality healthcare accessible to our communities. We're looking for a dependable, compassionate, and detail-oriented
Patient Services Representative who is ready to make a difference, one patient interaction at a time.

This is a
full-time, multi-location position supporting our health centers in Pierson, DeLand, Deltona, and Daytona Beach.
Flexibility and the ability to travel between all locations are required.

As a Patient Services Representative, you'll be an important part of our healthcare team, helping patients navigate their visits while ensuring daily front-office operations run smoothly.

Your responsibilities will include:

• Create a welcoming patient experience by greeting patients, answering questions, and providing friendly, professional assistance in person, over the phone, and through the patient portal.
• Schedule, confirm, and coordinate patient appointments while helping patients access the care they need.
• Verify patient demographics, insurance coverage, and eligibility to support accurate registration and billing.
• Assist patients with completing registration forms, obtaining necessary consents, and updating their information.
• Accurately enter and maintain patient information, including identification and insurance documentation, within the electronic health record (EHR).
• Collect copayments, outstanding balances, and other applicable payments in accordance with organizational policies.
• Assist with scheduling referrals, diagnostic testing, and follow-up appointments as needed.
• Communicate prescription and testing request updates to patients as directed by the appropriate clinical team.
• Respond to patient questions and concerns with patience, empathy, and professionalism, directing clinical matters to the appropriate team members.
• Coordinate with providers, clinical staff, and other departments to ensure patients receive timely, seamless care.
• Maintain accurate records while protecting patient confidentiality and complying with HIPAA requirements.
• Support front-office operations across multiple health center locations based on organizational needs.

• High school diploma or GED required.
• Minimum of two (2) years of medical office or customer service experience.
• Strong computer skills and the ability to navigate multiple software applications.
• Familiarity with electronic health records (EHR), medical terminology, insurance verification, or healthcare scheduling is preferred.
• Basic knowledge of medical coding and third-party insurance procedures is beneficial.
• Bilingual English/Spanish proficiency is highly preferred.
• Ability and willingness to travel between all Family Health Source locations is required.

• Patient-focused: You understand that kindness, patience, and compassion can make all the difference in someone's healthcare experience.
• An excellent communicator: You're comfortable assisting patients in person, over the phone, and through electronic communication.
• Organized and detail-oriented: You can manage appointments, patient information, and multiple responsibilities without losing sight of accuracy.
• Adaptable: You're comfortable working in a busy healthcare environment and supporting different locations as needed.
• A team player: You enjoy collaborating with others and understand that exceptional patient care is a team effort.
• Dependable and professional: You take pride in being someone…