BESS Field Service Engineer

Trina Storage North America is the U.S. energy storage division of Trina Solar, a global leader in smart energy solutions. Our mission is to enable a clean and resilient energy future through fully integrated, cell-to-AC storage. We work with utilities, developers, and IPPs to reduce project risk, simplify procurement, and deliver bankable storage systems at scale.

Trina Storage offers unmatched supply chain strength, deep technical expertise, and a commitment to long-term partnership. Whether it’s launching next-gen products, entering new markets, or helping customers navigate complex interconnection and tariff environments, our team is driving innovation where it matters most.

Our team is passionate about clean energy, and we are committed to working with others to create a net-zero future.

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The Field Service Engineer will travel to various job sites to commission systems, complete maintenance work, troubleshoot malfunctioning equipment, warranty service, and ensure energy storage systems are working to their full capacity. The ideal candidate will have previous experience in Industrial Maintenance. Power plant or energy storage experience is beneficial, but not required. This position reports to the Field Service Manager, or another senior management personnel that the Vice President of the Company may designate.

This is a remote position with a preference for candidates in New Mexico (South New Mexico/ El Paso). Standard working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm Local Time. Regular evening or early morning (outside normal working hours) may be required, for example to coordinate with our global headquarters based in China, or as other business circumstances dictate.

This is a field-based position that requires frequent travel and on-site presence at various projects and customer locations, which may vary based on business needs. This position is expected to travel up to 75% of the time, and will generally work 2-weeks on-site followed by 1-week remotely from the employee’s home office location.

Visa sponsorship is not available.

• Work independently and as a team to drive maximum technical support to Energy Storage customers.
• Document site visits and product analysis to enable continuous improvement of troubleshooting procedures, product installations, and product robustness.
• Lead the execution of system commissioning.
• Actively engage in field dispatches as needed by key customers.
• Participate partner product training programs and be certified to service them.
• Actively engage in technical discussions with inverter and EMS partners to troubleshoot.
• Partner with other teams to ensure delivery of an exceptional customer service, as needed.
• Investigate, respond to and generate reports on field incidents involving Trina batteries.
• Conduct basic and advanced log analysis on batteries and inverters.
• Conduct warranty service work as needed; and
• All other projects and assignments, as assigned by Management.
• Minimum of 5+ years of experience in a field service role or equivalent.
• Experience as a technician or engineer is required.
• Prior solar or renewable energy industry experience preferred, or similar.
• Proven track record of completing tasks with minimum supervision.
• Strong customer service skills with the ability to communicate effectively.
• Must have the ability to travel up to 75% of the time, as needed.

Trina Solar and Trina Storage are global leaders in smart solar products and energy storage solutions. Our teams work to advance solar and energy storage solutions to solve the world's energy challenges. We seek to improve the lives of people around the globe, starting with the…