Dispatcher, Government

Essential Duties & Responsibilities

Provide effective and efficient routine and emergency dispatch of law enforcement, fire, EMT and emergency responders within a multi-jurisdictional PSAP which includes the operation of the e911 system, NCIC system, computer aided dispatch center and other related equipment.

• Assist the Director in developing plans to meet current and expanding community needs such as increasing communications capacity, continuously improving technology, interoperability of communications between and among agencies, emergency communications with citizens, and etc.
• Follow county, departmental and statutory policies and procedures when dealing with the public, employees and other agencies; pursue relevant educational and professional development opportunities to retain certification.
• Ensure compliance with applicable safety regulations and administrative policies.
• Develop and recommend actions on issues including interoperability between agencies, communications coverage throughout the Luna County operations area, call‑volume and staffing levels, and maintaining communications during widespread power outages.
• Investigate communication system failures or shortcomings, identify problem areas, and develop alternative solutions and recommendations.
• Conduct analytical studies and maintain statistical reports that provide insight on major community issues, assisting the Director’s development of the Board’s long‑ and short‑range plans.
• Assist the Director with activities and planning with other public and private agencies.
• Maintain knowledge of current federal, state, and local rules and regulations; sustain professional certifications through seminars, publications, classes, and professional‑development activities.
• Demonstrate continuous efforts to improve operations, decrease turnaround times, streamline work processes, and provide quality, seamless customer service.
• Show strong ethical, professional, and service‑oriented leadership; assist in formulating administrative policies and comprehensive plans for the City and County’s routine and emergency communications services.

• High School Diploma or GED Certificate.
• Must be able to be certified as an Emergency Medical Dispatcher.
• Must attain NCIC Terminal Operators Certification.
• Must be NM Public Safety Telecommunicator Certified or be able to attain certification.
• Must have a valid Driver’s License.
• Must pass a pre‑employment drug test.

The skill to read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations; the skill to write reports, business correspondence, and procedure manuals; and the skill to logically and effectively present information both orally and in writing, responding to questions from the Board, managers, clients, customers, the County Commission, and the general public.

Knowledge of the advanced principles and practices of e911 communications and routine and emergency dispatch to police, fire, EMT, and other emergency responders; knowledge of applicable federal, state, county, and municipal laws, codes, ordinances, rules, and regulations pertaining to e911 emergency communications and dispatch; knowledge of the principals of computer operations and radio transmission and controls; knowledge of employee safety rules, practices, and procedures and enforcement.

Ability to effectively work with, advise, and inform county officials, employees, legislative bodies, citizen boards, the media, and the general public; maintain respect of colleagues; remain motivated and help the Center staff achieve Department and County goals; communicate logically, clearly, orally and in writing and follow oral and written instructions; have good typing skills; maintain strict confidentiality; develop department goals, lead process improvement and customer satisfaction initiatives;

exercise independent judgment and initiative with minimal supervision; work as a team player and deliver superior customer service to internal and external customers.

Must be physically able to operate a variety of equipment including a motor vehicle, computer, calculator, telephone, and cellphone; frequently required to sit, speak, hear, and use hands to finger, handle, or feel objects, tools, or controls; communicate orally in a clear and precise manner; maintain and project calm in emergency situations; perform moderate physical effort; read routine and complex documents and use a computer with close and far vision, color vision, and the ability to adjust focus.

Work is routinely performed under typical office conditions. Occasional travel by car is necessary. The noise level is generally quiet. Work is subject to frequent fluctuations and is often performed in stressful situations. The LCDC operates 7 days a week, 24 hours a day, 365 days a year.