Field Service Technician II

• This is a field-based, roving technician position supporting multiple sites throughout New Mexico and is not a remote role. The assigned territory includes Carlsbad, Roswell, Hobbs, Portales, and Lordsburg. Regular regional travel is required, with some locations up to approximately 321 miles one way from Carlsbad. Vehicle-related reimbursement is provided through the MOTUS program.**

• This is a field-based, roving technician position supporting multiple sites throughout New Mexico and is not a remote role. The assigned territory includes Carlsbad, Roswell, Hobbs, Portales, and Lordsburg. Regular regional travel is required, with some locations up to approximately 321 miles one way from Carlsbad. Vehicle-related reimbursement is provided through the MOTUS program.**
• Associate Referral Reward Eligible**

Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and installs all Securus’ products, features and equipment. Position also provides support to our tablet customers by assisting in administering the program by making sure tablets are fully utilized and proper inventories are maintained, and extra inventory or damaged inventory is returned. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving.

Provides installation assistance, training or troubleshooting assistance to a FSA and/or FST
1.

• Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
• Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility.
• Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences
• Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
• Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
• Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
• Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
• Maintains inventory of equipment and tools
• Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
• Demonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment

• Demonstrate the proficient understanding of the customers’ service needs and work to improve the operation of their facility with regard to all of Securus products such as:
  Inmate Calling System, Video Visitation, Kiosk and/or Tablets
• Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment)
• Ability to work all tasks to completion with a high sense of urgency and the highest work quality
• Negot…