Senior Customer Success Manager m​/f​/x

Location

The Hague - hybrid

Full time

Hybrid

Operations Customer Operations

As a Senior Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a senior role for someone who thrives on autonomy, loves building strong client partnerships, knows how to drive long‑term value, but also welcomes team spirit and works in collaboration on various cross‑functional initiatives to achieve maximum value for our customers.

You understand complex customer organizations and interact with executive‑level stakeholders effectively. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions. You will also serve as a subject‑matter expert for Customer Success frameworks, lifecycle management, and value realization.

• Lead and build relationships
  :
  Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long‑term retention.
• Spot opportunities & drive growth
  :
  Identify upsell and cross‑sell opportunities by understanding customer needs and uncovering additional value.
• Be the voice of the customer
  :
  Advocate for your customers internally and help influence product and service improvements through their feedback.
• Collaborate for success
  :
  Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences.
• Use data to fuel decisions
  :
  Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes.

• You have extensive experience in Customer Success, Account Management, or a similar customer‑facing role, with a strong track record of driving satisfaction, retention, and growth.
• You comfortably communicate and present in both Dutch and English.
• You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as Hub Spot or Salesforce.
• You bring a customer‑obsessed mindset, always looking to understand their challenges and help them unlock long‑term value.
• You’re tech‑savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus.
• You understand complex customer organizations and interact with executive‑level stakeholders effectively.

• A meaningful mission: protect organizations across Europe from real-world cyber threats.
• A remote‑friendly culture with regular company‑wide get‑togethers, giving you the opportunity to collaborate in person and build strong team connections.
• Work with top‑tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds.
• Full ownership of a strategic function in a high‑growth cybersecurity scale‑up.
• Weekly lunches (NL) and Thursday socials to stay connected.
• A generous time‑off policy, including wellbeing and volunteering days.