Klantcontact Proces Specialist — Hybride Werken
Job in
2490, Den Haag, Netherlands
Listed on 2026-08-27
Listing for:
ANWB
Full Time
position Listed on 2026-08-27
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, CRM Systems & Management
Job Description & How to Apply Below
ANWB zoekt een Procesmedewerker voor het Leden Service Center. Je optimaliseert en beheert klantcontactprocessen die direct invloed hebben op de klantbeleving en legt processen vast in duidelijke flows.
Je monitort prestatie-indicatoren, ondersteunt dagelijkse operaties en rapporteert over KPI’s zoals wachttijden en first time fix. Daarnaast werk je aan kleine projecten en verbeterinitiatieven, met ruimte voor initiatief en groei.
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