Head of EV Charging Service

Location: The Hague

Direct message the job poster from AUTEL Energy - Europe
Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a  green future  together!
About Autel Energy
Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208).
Autel Energy was launched in 2021, dedicated to providing a full range of AC/DC charging station products and solutions for various scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, we are highly favored by European energy companies, CPOs, and dealers.
In Europe, we have:
Over 120 employees actively engaged in researching and developing electric vehicle charging solutions, aiming to explore sustainable development for people, vehicles, technology, and new energy.
7 subsidiary companies located in the United Kingdom, France, Germany, the Netherlands, Italy, Spain, and Sweden, providing local services and support. We work closely with our customers, understand their needs, and provide customized solutions.
4 local training centers dedicated to providing professional product technical training for our customers.
2 local cooperative warehousing centers to ensure stable product supply.
2 local research and development centers committed to continuous product innovation, providing customers with smarter, more efficient charging solutions, and exploring new opportunities in intelligent driving and new energy.
Our team not only focuses on technological innovation but also actively participates in social responsibility projects, aiming to reduce environmental impact and promote sustainable development. We firmly believe that through continuous collaboration and innovation, we can make greater contributions to the electric vehicle industry in Europe and globally, driving the entire sector towards a more environmentally friendly and intelligent direction.
We offer:
Highly competitive salary and benefits package
International work environment
Opportunities to collaborate and learn from top talents in the industry
We look forward to candidates who:
Have a passion for the new energy industry and are enthusiastic about the charging pile industry
Possess good communication skills and a spirit of teamwork
Demonstrate a sense of responsibility and proactiveness
Candidates with relevant work experience are preferred
By joining us, you will:
Participate in the rapid development of the European new energy market
Contribute to the cause of green environmental protection
Collaborate with outstanding talents from around the world

Summary:

Establish and maintain strong relationships with EV customers to understand their needs and enhance satisfaction and loyalty. Act as the primary contact for all service-related matters, taking responsibility for conducting regular meetings with customers to discuss service topics. Identify and leverage market opportunities in the after-sales sector to maximize customer value and drive product and service sales.

Job Description:

Customer Care and Support:
Building and maintaining long-term relationships with key customers to ensure their needs are met and issues are resolved quickly.
Customer Reporting and Meetings:
Analyze service data and prepare performance reports. Maintain regular communication with customers to discuss service performance, assess their satisfaction, gather feedback, and provide proactive solutions.
Contract Management:
Conducting contract negotiations and subsequently monitoring and managing customer contracts to ensure that all agreed terms are adhered to, and adjustments are made where necessary.
Business Development:
Identify opportunities by evaluating relevant market trends and…