Client Support Specialist

We help to strengthen resilience of vulnerable people exposed to hazards and crisis situations and we respond to disasters and conflicts to save lives and alleviate suffering. In the Netherlands with more than thirty thousand volunteers and internationally through technical assistance, supplies and money. Together we act before, during and after disasters to meet the needs and improve the lives of vulnerable people.

We do this without regards to nationality, race, religious beliefs, class or political opinion. Our seven principles guide our humanitarian work: humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

The International Assistance division is responsible for all Netherlands Red Cross international support for victims of disasters and conflicts and for vulnerable people exposed to hazards.

Within the International assistance division,510 is the data & digital unit of the Netherlands Red Cross. Our vision is that smart use of data and digital products will enable faster, higher quality and more (cost) effective humanitarian aid at a global level. The 510 initiative was established early 2016 and has grown since into a team of 50 core and project staff, and a wide network of students and volunteer data experts with diverse backgrounds.

This is an excellent opportunity to join a growing Digital Humanitarian Products team in an impactful role, with significant room for personal and career growth, which is innovating, developing and scaling up digital humanitarian products in a ‘start‑up’ like environment with a very strong social purpose.

510 is ‘scaling up’ digital humanitarian products to maximise their humanitarian impact. With an increasing number of clients using our products, we are in need of a Client Service Specialist to play a key role in ensuring excellent support for clients using 510’s digital products. They are responsible for responding to client inquiries, providing basic technical support, and maintaining accurate client administration.

This role will have a specific focus on being the first line support for our Impact Based Forecasting product, in particular during hazard seasons when alerts are more likely to be activated. By managing communication efficiently, they help users navigate digital platforms while ensuring a smooth and professional client experience.

In addition, the Client Service Officer escalates complex or technical issues to the appropriate teams for resolution. They act as a bridge between clients and internal technical experts, ensuring that inquiries are directed to the right place for timely and effective solutions. Their role requires strong communication skills, attention to detail, and a customer‑focused approach to support the mission of the Netherlands Red Cross in delivering impactful digital solutions.

The role also offers considerable growth opportunities to ultimately develop into a more senior account management, product management or information management role in time.

You report to the Digital lead. For day to day coordination however your guidance comes from the Account Management Coordinator of 510, and you work closely with many colleagues in 510, including account management, product management, software engineering and data and information managers. Currently there are 20 people working in the Digital Products team, which we expect to grow in the next few years.

• Familiarize with the Netherlands Red Cross, 510 Data & Digital Unit, and its digital products.
• Undergo training on client service processes, technical support basics, and internal systems.
• Begin handling basic client inquiries and providing first‑line technical support.
• Learn and document common client issues and solutions in a knowledge base.
• Establish relationships with internal teams and understand escalation processes.
• Assist in client administration tasks, such as financial and contractual administration and tracking interactions.
• Provide feedback on common client issues to improve support materials.

• Manage a steady flow of…