Project Management Support

Responsibilities

• Supporting the Project Manager (PM) with project resource management:
• Entering and maintaining resource plans in Service Now;
• Reviewing and approving time cards on behalf of the PM;
• Monitoring resource utilisation and rebalancing resource plans when required;
• Supporting the PM with project planning:
• Entering and maintaining the work breakdown structure in Service Now;
• Maintaining task status, including progress and completion;
• Monitoring the project schedule;
• Supporting the PM with risk management:
• Maintaining the risk log in Service Now;
• Reviewing and updating risk status;
• Monitoring mitigating actions and following up on them.

Qualifications: A recognized formal Project Management qualification, such as PRINCE2 or PMP. The lack of formal qualifications can be compensated by the demonstration of expertise and experience in the domain.

• Performing implementation and maintenance of authorized software changes, related application software, and the integration/tailoring of vendor‑supplied components, following established procedures for quality, configuration control, testing, documentation and security;
• Supporting the transition of systems and services to the operational environment;
• Providing expeditious technical support services to the NATO
  
  Functional Area
  
  Services, including emergency troubleshooting and on‑site assistance (at NATO and national sites) to ensure key information systems remain operational.