ITSM Process Lead: BPM & ITIL Expert
Job in
2490, Den Haag, Netherlands
Listed on 2026-07-20
Listing for:
SwiftCruit
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Business Analyst, IT Support, IT Project Manager, IT Consultant
Job Description & How to Apply Below
NN in The Hague is seeking a Business Process Manager to lead ITSM processes across the organization and drive cross-functional process improvements. You will act as the central figure for ITIL-based governance, coordinating Incident, Problem, and IT Change Management while partnering with IT teams and business units to optimize service delivery.
The ideal candidate has 4–5 years in ITIL BPM roles, strong ITIL v3/v4 knowledge, and a proactive, results-oriented mindset.
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