ServiceNow Solution Architect

Position: ServiceNow Solution Architect-Contract
Location: The Hague

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world.

Service Now Solution Architect-Contract

City:
The Hague

State/Province:
South Holland

Skills Level: Senior

Mandatory

Skills:

Service Now - SaaS

Experience:

8-10 Years

Resource Expertise Description

The Service Now Solution Architect will join an in‑flight Service Now programme where the platform is already in place and delivery activity has already begun. The role will rapidly assess the current solution architecture, implementation progress, platform configuration, integrations, backlog, design decisions, risks and delivery dependencies, then provide practical architectural leadership to stabilise and accelerate the work. The architect will ensure the Service Now solution is designed and delivered as an integrated, scalable and sustainable platform capability that supports agreed business and technology outcomes.

This includes validating design decisions already made, identifying gaps or rework, aligning the solution across Service Now products and enterprise systems, resolving architectural and delivery issues, and collaborating with platform, process, technical, security, data, integration, operations and business teams essential to project success.

Key Responsibilities

Rapidly review the in‑flight Service Now programme, including completed work, agreed scope, solution architecture, platform configuration, integrations, data model, backlog, delivery plan, risks and open design decisions.

Validate whether the current solution design supports the required business outcomes, platform strategy, operational model, user experience, integration needs, security requirements and delivery roadmap.

Identify gaps, inconsistencies, technical debt, configuration issues, process misalignment, integration risks, ownership gaps and design decisions that require confirmation, correction or remediation.

Refine the end‑to‑end Service Now solution architecture where required, including process design, data model, integrations, workflow design, security model, reporting needs, platform controls and alignment to Service Now best practice.

Work with the existing delivery team to prioritise backlog items, unresolved design questions, platform dependencies, integration work, testing needs, adoption considerations and delivery blockers.

Assess and improve integration patterns using APIs, Integration Hub, import sets, orchestration, connectors and approved enterprise integration approaches already in use or planned.

Provide architectural oversight across relevant Service Now modules and capabilities, such as ITSM, ITOM, ITAM, CSM, HRSD, Sec Ops, SPM, CMDB, workflows, portals, reporting and automation, depending on programme scope.

Collaborate with business process owners, enterprise architecture, platform engineering, security, data, integration, operations, service management, testing, change and adoption teams to confirm dependencies, ownership, success criteria and delivery responsibilities.

Provide hands‑on architectural guidance during ongoing build, configuration, integration, testing, defect resolution, data migration, deployment planning, operational readiness and adoption activities.

Prepare clear mid‑project recommendations,…