Principal Technician; ICT Systems

We are looking for an experienced Principal ICT Systems Technician to join a high-profile, mission-critical technology project based in The Hague.

The successful candidate will work as an integrated member of a dedicated service operations team, providing advanced technical support across ICT systems, network infrastructure, software configuration, system deployment, and operational environments.

The role combines hands‑on technical responsibilities with Level 2 operational support, requiring strong troubleshooting, analytical and problem‑solving skills. The position also includes participation in a 24/7 immediate on‑call rotation, supporting operational services and ensuring timely ticket response and resolution in line with defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Assist in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.

• Apply agreed technical standards, methodologies and tools to deliver reliable and well‑engineered solutions.

• Participate in technical reviews and collaborate with other members of the service and engineering teams.

• Maintain accurate technical documentation relating to software configurations and deployed solutions.

• Monitor operational systems for resource utilisation, performance and failure rates to support system tuning and optimisation.

• Configure system software parameters to maximise system performance, throughput and efficiency.

• Install, configure and test new versions of system software.

• Support software upgrades, patches and technical changes in accordance with established procedures.

• Contribute to the preparation of software implementation procedures, including rollback and contingency plans.

• Analyse system logs and performance data to identify potential issues and support root‑cause analysis.

• Perform agreed network maintenance and operational configuration tasks.

• Configure and troubleshoot network components and services.

• Diagnose network problems using established troubleshooting methodologies and appropriate technical tools.

• Support troubleshooting across technologies such as TCP/IP, VPN, VLAN, DNS and firewalls.

• Use network management and monitoring tools to collect and analyse performance and traffic statistics.

• Assist in identifying recurring network issues and contribute to their resolution.

• Install and remove hardware and software using approved procedures, installation instructions and diagnostic tools.

• Configure and validate newly installed systems and infrastructure components.

• Perform functional and technical testing following installation.

• Identify, troubleshoot and resolve installation‑related issues.

• Document installation, configuration and removal activities accurately.

• Maintain records of installed, removed and configured components.

• Provide technical assistance to users and elevate issues in accordance with established support procedures.

• Contribute to the continuous improvement of installation procedures, technical standards and documentation.

• Execute approved software and system deployment activities using established tools and methodologies.

• Support controlled releases, upgrades and technical changes within operational environments.

• Record deployment activities, test results, technical actions and outcomes.

• Ensure all deployment and implementation activities are appropriately documented and traceable.

• Provide 24/7 immediate on‑call Level 2 technical support as part of a defined service operations rotation.

• Respond promptly to operational incidents, service requests and technical…