Customer Success Engineer

We are looking for a Customer Success Engineer to join Air Hub and become the bridge between our customers and our products. You will be the person who goes out into the field, runs real operations alongside our customers, onboards new teams, picks up the phone when something does not work, and brings every learning back to make our software better.

This is a hands-on role for someone who already lives and breathes drone operations. One week you might be onboarding a new critical infrastructure operator in the Netherlands, the next you might be testing a new feature with a police unit abroad, and the week after that you might be deep in our help center documenting a workflow you just improved.

You will be flying drones, running missions, asking customers tough questions, and making sure they get the most out of our platform.

If you love technology, love being out in the real world, and get energy from helping people get their jobs done, this is your role.

Do you want to use your hands-on energy to support people who save lives and protect what matters? At Air Hub, you actually can.

First responders save lives every day, and operators of critical infrastructure protect the systems our society depends on. They often lack the right technology to do it as effectively as possible. When someone goes missing at sea, when wildfires spread rapidly, or when emergencies unfold, every second counts. At Air Hub, we believe that cutting‑edge drone and security technology can be the difference between life and death.

We are a Dutch software company on a mission to empower first responders, public safety organisations, critical infrastructure operators, and defence‑adjacent customers with advanced unmanned systems and security solutions. Our Air Hub Drone Operations Center enables seamless mission planning, real‑time flight control, live video streaming, and AI‑powered object detection, all while ensuring full aviation compliance. Alongside it, we are building our next generation of products
- Sec Hub for sensor fusion and counter‑UAS, and Mil Hub for sovereign defence mission support.

If you are passionate about making sure that technology actually works in the hands of the people who need it, Air Hub is the place for you.

Air Hub currently has 35+ employees (and growing) across product, development, sales, marketing and operations. It is a remote‑first scale‑up environment with a flat structure, short lines, and a team that genuinely cares about what it builds. We take our work seriously, and yes, we do team outings with advanced drones and sensor technology.

You will join our Customer Success team and report directly to the Head of Customer Success. You will work closely with product, development, and sales colleagues, and you will be the trusted voice of the customer inside the company.

Become a deep expert on the Air Hub product family - Drone Operations Center, Ground Control apps, DJI Dock integrations, and everything around them. Over time, grow into our newer products Sec Hub and Mil Hub as they mature.

Test our products in real operational environments, in the Netherlands and abroad, both on your own and alongside customers.

Onboard new customers: from kick‑off and configuration to training their teams and getting them flying confidently.

Provide first‑line support to our customers when something does not work, is not clear, or could be done better. Be the person they trust to get them back in the air.

Travel with customers to their sites, fly along on their operations, and observe how they actually use our software in practice.

Hunt down bugs, edge cases, and unclear workflows, and turn them into clear, actionable feedback for our product and engineering teams.

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