Agency Process Framework, Process Development Manager

IT Services

Type:
Contract

Country:
Netherlands

City:
The Hague

Security:
Needed

Company: NCIA

• Process designing and optimization
• Process measuring and monitoring (definition of critical success factor, key performance indicators etc..)
• Knowledge of ISO
  9000 family and its application in the organization
• Conduct quality review activities and process audits
• Proven experience with modern quality and risk management tools and techniques
• MS Word: template management, document reformatting, Macro knowledge, styles management
• MS Excel: pivot tables, graphics, data management

• Advanced knowledge and experience in Workflow automation tools such as SharePoint Designer
• Customizing Sharepoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath).
• Knowledge of language coding (i.e. Python, React, etc..)
• SharePoint "Design Privilege" to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc
• Administration and customisation of Microsoft SharePoint 2013 and 2019
• Visual Basic for Applications (VBA)

• Provides support to Quality and Risk Management Branch and Chief Quality Office by:
• Support the establishment of the NCIA Process Framework across NCIA
• Coordinate process review and optimization session across NCIA
• Create and maintain dashboard for process performance management
• Identifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services
• Evaluates, appraises and identifies non-compliances with organisational standards and determines the underlying reasons for non-compliance
• Leading complex root cause analysis and process optimizations, define and conduct quality review activities and process audits
• Create, maintain and manage Microsoft Office Templates
• Content Management for SharePoint sites under control of CQO
• Measures and reports on Agency quality metrics and KPIs

All the mandatory requirements have to be met in order to apply.

• Process designing and optimization (Mandatory)
• Process measuring and monitoring (definition of critical success factor, key performance indicators etc..) (Mandatory)
• Knowledge of ISO
  9000 family and its application in the organization (Mandatory)
• Conduct quality review activities and process audits (Mandatory)
• Proven experience with modern quality and risk management tools and techniques (Mandatory)
• MS Word: template management, document reformatting, Macro knowledge, styles management (Mandatory)
• MS Excel: pivot tables, graphics, data management (Mandatory)
• Customizing Sharepoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath). (Nice to have)
• Knowledge of language coding (i.e. Python, React, etc..) (Nice to have)
• SharePoint Design Privilege to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc (Nice to have)
• Administration and customisation of Microsoft SharePoint 2013 and 2019 (Nice to have)
• Visual Basic for Applications (VBA) (Nice to have)
• Microsoft Access (Nice to have)