C005440 Solution Support Engineer; NS; MON

Position: C005440 Solution Support Engineer (NS) - MON 26 Oct
Location: The Hague


Requirement:  Solution Support Engineer

Location:

The Hague, NL

Full Time On-Site:  Yes

Time On-Site:  100%

Not to Exceed Rate:  88 EUR

Total Scope of the request (hours):  300

Required

Start Date:

1 December 2026

End Contract Date:  31 December 2026

Required Security Clearance:  NATO SECRET

Duties & Role:

The Solution Support Engineer is responsible for providing technical assistance and support to clients and internal teams in the implementation and maintenance of software solutions. This role involves troubleshooting and resolving technical issues, assisting with product configurations, and ensuring that solutions are functioning optimally. Solution Support Engineers collaborate closely with customers to understand their needs, provide guidance on best practices, and help solve problems related to system performance, integrations, and customization.

Additionally, they may work with development and product teams to elevate complex issues and contribute to the continuous improvement of the solution.

Solution architecture

Contributes to the development of solution architectures in specific business, infrastructure or functional areas.

Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.

Determines and documents architecturally significant decisions.

Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.

Supports projects or change initiatives through the preparation of technical plans and application of design principles.

Aligns solutions with enterprise and solution architecture standards (including security).

Requirements definition and management

Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.

Assists in the definition and management of requirements.

Assists in the creation of a requirements baseline.

Assists in investigating and applying authorised changes.

Systems development management

Plans and drives systems development projects which support the organisation's objectives and plans.

Selects, adopts and adapts appropriate systems development methods, tools and techniques.

Ensures that stakeholders are aware of required resources and that they are made available.

Facilitates availability and optimum utilisation of resources.

Monitors and reports on the progress of development projects.

Ensures projects are carried out in accordance with agreed architectures, standards, methods and tools and addresses security and privacy requirements.

Develops road maps to communicate future development activity.

Network design

Specifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure.

Follows organisational architectures and standards.

Application support

Follows agreed procedures to identify and resolve issues with applications.

Uses application management software and tools to collect agreed performance statistics.

Carries out agreed applications maintenance tasks.

Release and deployment

Uses approved tools and techniques for specific deployment activities.

Administers the recording of activities, logging of results and documents technical activities undertaken.

Additional duties for this post:
The Solution Support Engineer will provide 24/7 Immediate On-Call Response to the Service Operations with technical AirC2 expertise and solutions at Level 2 support with ticket response and resolutions that will meet current operational needs and defined Key Performance Indicators (KPIs).

The Solution Support Engineer will work as an on-site integrated member of the assigned service team, when not on 24/7 on-call duty for immediate ticket response and resolution. He will help with the design, development, test and on-site support of engineering changes to services, processes, organization, operating model and other aspects. This effort may be required in addition to his/her daily service operations and maintenance tasks

Skills, Knowledge &

Experience:

The candidate must have a currently active NATO SECRET security clearance

Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.

Experience with diagnosing and resolving technical issues related to software, hardware, and integrations.

Proficiency in debugging, log…