IT Infrastructure & Support Manager

Location: The Hague

Company Profile
nLighten is a European platform of distributed edge data centers, designed to meet the growing demand for AI, 5G, and hybrid cloud deployments. As a rapidly expanding provider, we offer scalable colocation hubs and best-in-class energy solutions across Europe. Our innovative and sustainable approach to digital infrastructure ensures reliability, efficiency, and future-ready solutions for our clients. nLighten’s current footprint is 34 data centers in 7 European countries, with the ambition to grow to 100 sites during the next 3-4 years.
About the Role
We are seeking a highly experienced IT Infrastructure & Support Manager who is responsible for managing our Microsoft Azure & 365 environment and managing our IT Support Desk Team of 3 FTE’s based in different countries within the EU.
You have a result driven and hands-on mentality, is pro-active and finds it a challenge to optimize and lead your IT Support Desk Team by example. With your (project) management and leading skill you find ways to reduce the time to fix and lower the incidents by performing root cause analysis. You use your analytic skills to manage through KPI’s, setting up policies and procedures.
You work together with other IT departments, business divisions and external suppliers. You are the Senior specialist who can create a solid enterprise foundation from fragmented Microsoft environments that were inherited from the different take-overs. You know how to setup Technical IT policies, structure, documentation, on and offboarding procedures. Knows the standard topology of Networking to talk with and understand Network specialists.

You are up to date on the latest Microsoft security developments and is used to take the technical lead to build and configure a solid enterprise foundation ready for the future. You are reporting directly to the Group IT Director.
As nLighten is a fast-growing company where the IT department is in the process of being setup you are comfortable to work hands-on to take on all tasks that are related to IT, including Support Desk tasks, workplace management (installing hardware). In short: you are a pro-active builder that’s comfortable of doing things him/herself in the interest of the organisation.

Key Responsibilities
Managing, Design and Administrating our Microsoft Azure & 365 Environment
Lead and develop the Support Desk team across multiple countries
Oversee external IT suppliers and ensure service delivery
Lead migration projects from on-site systems to the cloud
Administration of Intune
Implementing a new ITMS (Topdesk) together with external consultants
Analyse performance data and troubleshoot issues.
Establish IT policies, onboarding/offboarding processes, and documentation
Collaborate with compliance teams on regulatory requirements
Define and track KPIs; manage incident, change, and project workflows
What We’re Looking For
10+ years of experience in enterprise IT infrastructure and support
Supporting IT HBO or higher education and diploma’s
Proven leadership in managing IT Support Desk operations

Experience with structured IT policy development and governance
Practical knowledge of networking fundamentals and cloud security
Experience in IT project management and complex system migrations
Skilled in troubleshooting, performance optimization, and KPI tracking
Excellent communication and stakeholder management abilities
Hands-on, proactive, result driven approach; comfortable with scale-up environments
English (must), Dutch (preferred), German and or French (bonus!)
Able to travel regularly to our offices within the EU
Required Certifications
Must-Have:
Microsoft Certified:
EndPoint Administrator (MD-102)
Microsoft Certified: 365 Administrator Expert
Nice-to-Have:
Microsoft Certified: 365…